Melbourne Mattress Factory


Melbourne Mattress Factory Life Time Warranty
Your new Melbourne Mattress Factory mattress is covered by a Life Time limited warranty (the “mattress Warranty”). This limited mattress Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Products covered by this limited mattress Warranty This limited mattress Warranty extends to mattresses manufactured by Melbourne Mattress Factory (“Melbourne Mattress Factory”), purchased directly from Melbourne Mattress Factory, and located in Australia 
Mattresses are designed to work on a firm and solid bed base that is structurally capable of supporting the weight of the mattress and user(s). This mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.
B. Who this mattress Warranty extends to This limited mattress Warranty extends to the original purchaser of any mattress who is located in the Australia. All Melbourne Mattress Factory warranties, including any implied warranties, are valid only for the period of time the mattress is owned by the original purchaser of the mattress. The “original purchaser,” for the purposes of this mattress Warranty, is the first purchaser of the mattress from Melbourne Mattress Factory. Please retain a copy of your receipt as proof of purchase. All Melbourne Mattress Factory limited warranties are not transferable.
C. Melbourne Mattress Factory limited mattress Warranty and responsibilities Melbourne Mattress Factory warrants the mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a life time period from the time your mattress is purchased by you, when the mattress is used normally for its intended purposes and on a bed base that is structurally capable of supporting the weight of the mattress and user(s).
 D. What this limited mattress Warranty covers
This limited mattress Warranty applies to the following Defects:
● Deterioration causing the mattress to have a visible indentation greater than 2.5 centimeters that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
● Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
This limited mattress Warranty does not cover the following:
● A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
● Comfort preference.
● Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
● Any mattress (whether manufactured by Erebus or not) sold by resellers who are not authorized retailers.
● Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect, Melbourne Mattress Factory’s sole and exclusive liability and your sole remedy under this limited mattress Warranty will be, at Melbourne Mattress Factory’s option, to provide a replacement mattress or mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement mattress Covers may be provided in a color different from the mattress Cover you originally purchased.
 E. Your responsibilities In the event of a Defect and in order to get the benefit of this limited mattress Warranty, you must return your mattresses to Mattress Factory Online and provide Melbourne Mattress Factory with proof of the original date of purchase. Should shipping costs be required to return your mattress, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited mattress Warranty. 


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